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[Podcast] 24 Tips on How to Create a World-Class Enrollment Process – Part 3

Part three of “24 Tips on How to Create a World-Class Enrollment Process” explores how to build a culture that obsesses about a positive first impression. Our panelists provide valuable, actionable tips that will help your school create a great first impression. 

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[Podcast] 24 Tips on How to Create a World-Class Enrollment Process – Part 2

In part two of our World-Class Enrollment series, our panelists dive into the details of how to generate leads by capturing interest and creating buzz. It all begins with attracting those quality students that will find their fit with your school’s program. Doing so stems from thought-starters you’ll hear more about in the podcast.

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[Podcast] 24 Tips on How to Create a World-Class Enrollment Process – Part 1

In this first episode of our World-Class Enrollment series, Shane Sparks, Gregg Meiklejohn and Tom King of Enrollment Resources and Velocify EDU leader Steve Davis introduce and give an overview of the seven habits needed to create a World-Class Enrollment Process:

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Enrollment Management Minute: Improving Revenues

At Enrollment Resources, we’ve found schools often try to improve their revenues by doing the following three tactics, all of which are strategically counterproductive:

  1. Adding program offerings, even if they are marginal in terms of viability
  2. Hiring more recruiters
  3. Searching for more pools of traffic that can be potentially converted into something

Tiny tweaks can make a big difference

Most schools can improve revenues in the 20-30% range without incurring costs by identifying the intersection points within their enrollment management process and making minor process-improvement tweaks.

Reference Book: The Goal. Reference material: Enrollment Resources blog.

Will ACICS be disbanded?

ACICS is getting hassled, buckle up.

Thirteen US Attorney Generals are asking to disband ACICS. My prediction: human nature being what it is site visits will become more intense because regulators don’t need Attorney Generals hassling them.

Put in the extra effort right now to ensure that your education, financial aid and, in particular, career service processes are top flight, just in case your site visit regulator is extra-vigilant. Pay specific attention to career services outcomes as they relate to admissions.

Factor Demographics into Your Planning

City College enrollment levels dropped 26%, school critics were miffed, citing San Francisco’s population increase. The critics don’t understand Demographics.

Millennials (19-35 years old) are the traditional Community College target and a huge cohort. Gen Z (<19 years old) are about 2/3 the size of millennials. Point being is this: Community Colleges historically go after the <19-year-old market.

No wonder enrollment numbers are falling at Community Colleges.

Tip:

Factor Demographics into all of your planning.

Oh my gosh, it’s right under my nose

From the Desk of Tom King, Cleveland, Ohio  increasing enrollments.

I can remember clearly the day, eight years ago, I first learned how I could increase our school’s revenue 30-40% without spending to any additional money to do so.

When I first met the folks at Enrollment Resources and listened to their 30-40% revenue increase claims, I rolled my eyes and thought, “here we go with yet another too-good-to-be-true pitch.” At the time, I’d been struggling to find ways to improve our revenue and, of course, increasing our marketing budget was not an option.

How could some laid back guys from Canada help me out?

First, they had the ‘guts’ to guarantee the results

During that first meeting I spoke with Enrollment Resources co-founder Shane Sparks. I remember him saying: “Look Tom, there are promises or proof. Here’s our promise: When we are finished working with you after a few weeks, if we can’t find you 20x our fee in increased revenue OR you just simply feel you didn’t get enough value, I want you to adjust the invoice to whatever you deem to be fair…even $0.”

That got my attention. Guys who make lofty claims and back them up are rare, especially in Career Ed.

A History Lesson Put Things in Context, now the Guarantee Made Sense

Shane then gave some context to his bold claim, insisting on giving me a short history lesson about a guy named Edward Deming. I’m paraphrasing, but here’s a summary:

After the Allies won the Second World War, they shrewdly created something called the Marshall Plan, where they set about to reconstruct the economies of both Germany and Italy.

A year later the Allies defeated Japan and then set about to help them reconstruct their economy. They decided to ship over to Japan a controversial American Economist, Edward Deming to help with Japan’s reconstruction. Deming had developed a new economic theory called Choke Point Theory. He stated that any process could only move as quickly as the weakest part of the process, the weakest link. His view was if there was a choke point, most of the resources invested downstream of the weak link were flushed. Open the weakest part of any process and magically everything works a lot better!

The Japanese Industrialists, battered from the war, were all ears and enthusiastically followed his economic laws. They also embraced another father of the Quality movement, Joseph Moses Juran, who shared his ‘Law of the Precious Few’ which was all about focusing on powerful leverage activities while putting no effort into useless activity. To make a long story short, Deming and Juran’s disciples such as Toyota, Mitsubishi, Sony to name a few, created the world’s second largest economy. Not bad.

You want to be like Toyota, Tom?

OK, now I was intrigued…

Shane went on to explain: “Tom, what my partner Gregg and I did was take Deming and Juran’s core ideas and applied them to Career Education, specifically Enrollment Management. We can do for you what Deming did for Toyota. Do you want to be like Toyota, Tom?”

I came to understand how a management system borne of Japanese manufacturing sector could be used so effectively in my Marketing and Admission departments here in Cleveland. We went through what he called an “Enrollment Management Scorecard” where we broke down every tactic and task in our Enrollment Management process and compared my school’s performance to North American Best Practices. While many of the things we identified I was aware of, I also remember there were opportunities isolated for me that “I didn’t know I didn’t know.” It was an amazing exercise in clarity.

I stayed with the principles taught to me eight years ago by Enrollment Resources and am pleased to say over 8 years, I increased the enrollment of my school by over 650% while keeping within my budgets. It was a great ride!

Now I have an exciting new challenge. I get to share the Scorecard with you. I am now part of Enrollment Resources, leading schools like yours through their proprietary Scorecard process.

Let’s Take a Test Drive

Full Disclosure: one reason for our excellent guarantee is when we start the Scorecard process, we are not 100% sure we can help you. There are just too many external variables we are not aware of when we start. So, here is what’s fair. I’ll take you through the first one or two Scorecard sessions, no strings attached. It will become evident very quickly if we can help you.

What I promise you is this; even if we can’t help, you ‘will’ take away three or four free actionable items that you can easily implement yourself without any outside help. That’s your downside. I want to make this ‘performance improvement test drive’ a valuable experience for you, as your time is valuable.

The next step

Contact me to set up some time for us to talk and let’s see if I can help you increase your enrollment 30-40% without you having to buy advertising, hire additional staff, or increase your budget… Email tom@enrollmentresources.com or call 216-577-8296

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Podcast

Podcast #39: 24 Tips on How to Create a World-Class Enrollment Process – Part 3

Part three of “24 Tips on How to Create a World-Class Enrollment Process” explores how to build a culture that obsesses about a positive first impression. Our panelists provide valuable, actionable tips that will help your school create a great first impression. Here’s a peek:

Read more

Podcast #38: 24 Tips on How to Create a World-Class Enrollment Process – Part 2

In part two of “24 Tips on How to Create a World-Class Enrollment Process”, our panelists dive into the details of how to generate leads by capturing interest and creating buzz. It all begins with attracting those quality students that will find their fit with your school’s program. Doing so stems from thought-starters like these:

Read more

Podcast #37: 24 Tips on How to Create a World-Class Enrollment Process – Part 1

In this first episode of our World-Class Enrollment series, Shane Sparks, Gregg Meiklejohn and Tom King of Enrollment Resources and Velocify EDU leader Steve Davis introduce and give an overview of the seven habits needed to create a World-Class Enrollment Process:

  1. Create Buzz
  2. Capture Interest
  3. Generate a Lead
  4. Build a Culture That Obsesses About a Positive First Impression
  5. Optimize the Interview to Start Ratio
  6. Enrollment Retention Marketing
  7. B2B Marketing for Career Services

They also shared some thought-starters that you can immediately implement in your Enrollment Management Processes. Here’s a quick peek:

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[Podcast] Mistakes Schools make with Social Media

“Mistakes Schools Make with Social Media”
An audio recording and notes as presented from our Conference Presented on January 16th, 2013 by Gregg Meiklejohn & Shane Sparks of Enrollment Resources Inc.

In this concise talk, Shane and Gregg explore the social media landscape, common mistakes schools make and the best ways to utilize the technology.

In the past year we’ve seen schools attempt to harness social media sites such as Facebook, LinkedIn and Twitter as direct response lead generators… and we saw it fail. Read more

Podcast #11: Brand Based vs. Direct Response Advertising

“Brand Based vs. Direct Response Advertising” 

An audio recording as presented from our Conference Call Presented on November 1, 2012 by Gregg Meiklejohn & Shane Sparks of Enrollment Resources Inc.

In this concise talk, Shane and Gregg explore how branding is achieved, effective Direct Response Marketing for Proprietary Post Secondary, the role of Social Media and more.

Along this same topic, you can watch this great video with some straight forward words of wisdom from the greatest advertising man in history, David Ogilvy, on Direct Response Advertising and following your ROI – a worthwhile watch! Read more

Podcast #8: Where the Leverage is in Your Admissions Department

“How Do Your Admissions Counselors Spend their Day?  How Should They?”
An audio recording and notes as presented from the 2012 APSCU Conference Presented on July 31st, 2012 by Gregg Meiklejohn & Shane Sparks of Enrollment Resources Inc. & Martin Lind of Velocify (Leads360).

On July 31st, 2012, Gregg , Shane & Martin  presented a session based on their successful Admissions Productivity presentation focused on Maximizing Enrollment Productivity at the 2012 APSCU Conference in Las Vegas, NV.

The presentation included research findings from a study of approximately 600 Admissions Reps over the course of 6 months. Download the audio and follow along with the process improvement notes below for insights on common Admissions behaviors and areas for improved ROI. Read more

Podcast #6: 2012 – A Look into the Future of Education Marketing

2012 – A SWOT Analysis Looking into the Future of Education Marketing

An audio recording and notes as presented from our Webinar Presented on January 5th, 2012 by Gregg Meiklejohn of Enrollment Resources Inc. Read more